SaaS platform

Nimpo — live chat for websites, answered right from Telegram.

A customer support platform that lets teams reply to website visitors from Telegram — no new dashboard to learn, no extra app to install.

Client: Nimpo
Industry: Customer support SaaS
Services: Product design, development, website
Platforms: Web widget, Telegram
Year: 2026

The challenge

Support tools are built for big teams. Small ones live in Telegram.

Most live chat tools ask teams to learn a new dashboard and keep yet another app open all day. For small and growing businesses that already run on Telegram, that meant slow replies and missed messages.

Nimpo needed a product that brings website conversations into the messenger the team already uses — while still giving managers the control, routing and analytics of a full support platform.

Website chat widget
Replies in Telegram
Mini App dashboard

Our solution

A chat widget on the site, a support desk inside Telegram

Visitors chat through a lightweight widget added with a single script tag — it works on WordPress, Shopify, React or plain HTML and takes about five minutes to set up.

Operators answer from a Telegram bot, while a Telegram Mini App gives the team a full dashboard: chat assignments, multiple workspaces, AI reply suggestions and settings — all without leaving the messenger.

Platforms & integrations

Telegram Bot API
Telegram Mini Apps
WordPress
Shopify
amoCRM
Google Analytics

Key features

Built for Telegram
Reply to visitors as Telegram messages and manage everything in the Mini App.
AI-powered replies
Smart reply suggestions and auto-replies trained on the client's own website content.
Automatic chat assignment
New chats go to available operators in real time, so workload stays balanced.
Multi-tenant workspaces
Separate workspaces for each business, with their own operators and branding.

Results